para77 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how para77 ("para77", "we", "us", "our") collects, uses, stores, discloses, and otherwise processes personal data relating to individuals ("you", "Player", "User") who access or use the para77 website at para77.app and all associated products and services (collectively, the "Platform" or "Services").

Para77 is committed to protecting the privacy and security of the personal data it processes. This Policy is designed to be transparent about our data practices so that Malaysian players — and all other users of the Platform — can make informed decisions about sharing their information with us.

By registering a para77 Account, depositing funds, or continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the data processing activities described herein. If you do not agree to this Policy, please discontinue use of the Platform immediately.

2. Data Controller

2.1 Para77 acts as the data controller in respect of personal data collected through the Platform. As data controller, para77 is responsible for determining the purposes and means of processing your personal data.

2.2 Para77 operates under its applicable gaming licence and is subject to the data protection requirements of the relevant licensing jurisdiction, in addition to applicable data protection standards recognised in its operating territories.

3. Personal Data We Collect

3.1 Para77 collects the following categories of personal data:

Identity & Contact Data

• Full legal name as it appears on your identification documents;
• Date of birth;
• Nationality;
• Residential address (including city, state, and postcode);
• Email address;
• Mobile phone number registered in Malaysia or other jurisdiction.

Identity Verification (KYC) Data

• Copy of Malaysian MyKad (IC), passport, or other government-issued identity document;
• Proof of address documentation (utility bill, bank statement);
• Source of funds documentation where required for enhanced due diligence.

Financial Data

• Payment method details (eWallet account identifiers, bank account details used for transactions);
• Transaction history including deposits, withdrawals, and bonus activity;
• Wallet balance information.

Technical & Usage Data

• IP address and approximate geographic location;
• Device type, browser type, and operating system;
• Session duration, login timestamps, and page navigation data;
• Game history, betting activity, and wagering patterns;
• Cookie identifiers and tracking pixel data.

Communications Data

• Records of communications between you and para77 support, including live chat transcripts and email correspondence.

4. How We Collect Your Data

4.1 Directly from you — when you register an Account, complete KYC verification, make deposits or withdrawals, contact support, or respond to surveys and promotions.

4.2 Automatically — through cookies, web beacons, and similar tracking technologies as you navigate and interact with the Platform.

4.3 From third parties — from KYC verification service providers, payment processors (including Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank), fraud prevention services, and where applicable, from publicly available sources for due diligence purposes.

5. How We Use Your Personal Data

5.1 Para77 uses the personal data it collects for the following purposes:

• Account management — to create, maintain, and manage your para77 Account, including authentication and security;
• Service delivery — to provide access to games, sportsbook products, Lucky Bingo, bonuses, and all other Platform Services;
• Payment processing — to process deposits and withdrawals via your chosen payment method in MYR;
• KYC & fraud prevention — to verify your identity and age, prevent money laundering, detect and investigate fraudulent or prohibited activity;
• Regulatory compliance — to meet our obligations under applicable gaming regulations, anti-money-laundering laws, and international gaming authority requirements;
• Customer support — to respond to your enquiries and resolve disputes;
• Responsible gaming — to monitor gaming behaviour for responsible gaming indicators and to administer self-exclusion and limit-setting tools;
• Marketing — subject to your marketing preferences, to send promotional communications about para77 bonuses, new games, and special offers;
• Platform improvement — to analyse usage patterns and improve the performance, design, and functionality of the Platform.

6. Legal Bases for Processing

6.1 Para77 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform the contract between you and para77, including operating your Account and processing transactions;
• Legal obligation — processing required to comply with applicable law, including anti-money-laundering regulations and gaming licensing requirements;
• Legitimate interests — processing for fraud prevention, platform security, and improving Platform Services, where such interests are not overridden by your rights;
• Consent — for marketing communications and non-essential cookies, where you have provided explicit consent.

7. Sharing Your Personal Data

7.1 Para77 does not sell, rent, or trade your personal data. We share personal data only in the following circumstances and only to the extent necessary:

• Payment processors — Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and other payment service providers for transaction processing;
• KYC & verification providers — third-party identity and age verification services used to fulfil regulatory KYC obligations;
• Fraud prevention services — to detect and prevent fraud, money laundering, and other prohibited activities;
• Regulatory authorities — gaming regulators, anti-money-laundering authorities, and law enforcement agencies where required by law or court order;
• Game providers — game software providers may receive limited technical data (such as session identifiers) necessary to deliver game content;
• Professional advisers — lawyers, auditors, and other professional advisers bound by confidentiality obligations.

7.2 All third parties with whom para77 shares personal data are required to handle such data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to para77.

8. International Data Transfers

8.1 Some of para77's service providers are located outside Malaysia. Where personal data is transferred internationally, para77 takes appropriate measures to ensure that such transfers comply with applicable data protection requirements and that adequate safeguards are in place to protect your data.

8.2 By using the para77 Platform, you acknowledge that your personal data may be transferred to, processed in, and stored in jurisdictions outside Malaysia, subject to the safeguards described in this Policy.

9. Data Retention

9.1 Para77 retains personal data for as long as your Account remains active and for such period thereafter as is required by applicable law, regulation, or legitimate business purposes.

9.2 In line with anti-money-laundering regulatory requirements applicable to gaming operators, transaction records and identity verification documents are typically retained for a minimum of five (5) years from the date of the relevant transaction or Account closure, whichever is later.

9.3 Where personal data is no longer required for the purposes for which it was collected, and no legal obligation requires its further retention, para77 will securely delete or anonymise such data.

10. Cookies and Tracking Technologies

10.1 Para77 uses the following types of cookies and tracking technologies on the Platform:

• Essential cookies — necessary for the basic functioning of the Platform, including session management, authentication, and security. These cannot be disabled without impairing Platform functionality;
• Performance cookies — used to analyse how players use the Platform, which pages are most visited, and where errors occur, to enable us to improve Platform performance;
• Functionality cookies — used to remember your preferences, such as language settings and display options;
• Fraud prevention cookies — used to detect suspicious activity and protect the integrity of the Platform.

10.2 You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.

11. Your Data Rights

11.1 Subject to applicable law, you have the following rights in respect of your personal data held by para77:

• Right of access — to obtain a copy of the personal data we hold about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data where retention is no longer lawfully justified, subject to overriding legal obligations (such as anti-money-laundering record-keeping requirements);
• Right to restrict processing — to request that we limit how we use your data in certain circumstances;
• Right to data portability — to receive your personal data in a structured, commonly used format in certain circumstances;
• Right to object — to object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent — where processing is based on your consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

11.2 To exercise any of these rights, please contact para77 support at [email protected]. Para77 will respond to verified requests within 30 days. Para77 may need to verify your identity before processing your request.

12. Marketing Communications

12.1 With your consent, para77 may send you marketing communications about bonuses, promotions, new games, and special offers via email or SMS.

12.2 You may opt out of marketing communications at any time by following the unsubscribe link in any marketing email, adjusting your notification preferences in your Account settings, or by contacting para77 support. Opting out of marketing will not affect transactional communications related to your Account.

13. Children and Minors

13.1 Para77 Services are strictly available to individuals aged 21 years or older. Para77 does not knowingly collect personal data from individuals under the age of 21. If para77 becomes aware that personal data has been collected from a person under 21, that Account will be immediately closed, all balances forfeited, and the data securely deleted.

13.2 If you have reason to believe that a minor has registered or is using a para77 Account, please contact support at [email protected] immediately.

14. Security

14.1 Para77 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for data in transit, encryption of sensitive data at rest, role-based access controls limiting data access to authorised personnel only, and regular security assessments.

14.2 While para77 takes reasonable steps to protect your data, no internet transmission or data storage system is completely secure. Players are responsible for maintaining the security of their Account credentials.

15. Third-Party Links

15.1 The para77 Platform does not contain links to third-party websites. This Privacy Policy applies solely to the para77 Platform. Para77 is not responsible for the privacy practices of third-party payment processors or other service providers, whose own privacy policies govern their data processing activities.

16. Changes to This Policy

16.1 Para77 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Players via email or via a prominent notice on the Platform. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision.

16.2 Continued use of the Platform following notification of a revised Privacy Policy constitutes acceptance of the revised terms.

17. Contact Us

17.1 If you have any questions, concerns, or requests regarding this Privacy Policy or para77's data processing practices, please contact us:

Email: [email protected]
Support channel: Live chat available 24/7 within your para77 Account.
Para77 aims to respond to all privacy-related enquiries within 5 business days.